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HOW DO I...
MAKE AN APPOINTMENT?
You can make appointments on the telephone or in person between 8.00am -12.30pm and 1.30-6.30pm. Patients are no longer registered with a specific doctor but with the practice. The practice cannot guarantee that you will be able to see the same GP each time you visit but we will do our best to accommodate your request.
If You Need To Be Seen The Same Day
To make an appointment on the day please telephone the surgery or call in as early as possible to 8.00am and the receptionist will make you an appointment.
If You Need To Re-book An Appointment
Please telephone the surgery after 9.30am when the telephones lines are quieter and ask the receptionist to make you a pre-bookable appointment for later in the week or the following week.
Why Can You Only Pre-book Two Weeks In Advance?
The practice currently only allows patients to pre-book two weeks in advance because so many patients fail to attend for appointments. When a patient does not turn up the appointment it is wasted as we cannot fill them at short notice. Please telephone and cancel your appointment if you cannot make it.
Telephone Consultations – What Are These?
All doctors offer telephone consultation appointments that can be pre-booked with the receptionist. If you feel that your problem can be dealt with over the telephone, then please make use of this service. The doctor will need a landline telephone number to contact you. These appointments are available to pre-book on different days with different GPs, Tuesday – Friday 12 noon - 12.10pm.
Do You Need An Appointment To Get Another Sick Certificate Or Forms Completed?
NO YOU DO NOT!
If you need a repeat sick note then you may not have to be seen telephone, so please telephone and speak to the office (option 2). If you need forms completing by a GP telephone the office (option 2) and they will pass you to the staff that deal with them.
Cancellations
Every year some patients continue to fail to attend for appointments and this not only wastes time but prevents other patients from being seen. If you are unable to keep your appointment, please let us know so that your appointment can be offered to another patient.
Due to the increase in the number of patients who fail to attend, the practice has adopted the policy that a patient will be removed from the list should they continue to miss appointments and not cancel them in advance without good reason.
HOW DO I...
OBTAIN A HOME VISIT?
These are for patients who are genuinely too ill to come to the surgery. Please
come to the surgery whenever possible; six patients can be seen in the time it
takes to make one visit. If you need a home visit, please telephone before 10.30am
so that the doctor can attend on the same day. The office will require
details of the patient and the problem so that doctors can assess the urgency
of the call. Home visits are made by one of the duty doctors and may not be the
doctor of your choice.
Lack of transport is not a reason for requesting a home visit and the
doctors will not visit patients for this reason.
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