Sandy Health Centre

SURGERY TIMES

Doctors

(Times vary depending on individual GP)

Nurses

(Times vary depending on individual nurse)

Health Care Assistant

Phlebotomist
We have a phlebotomist who works Monday Wednesday, and Friday morning 8.30 - 11.30am.

RECEPTIONISTS

The central point of the practice is the reception area, where you will find our trained staff available to help you. It is sometimes necessary for them to ask detailed questions to enable the doctors to assess the urgency of the problem. You are not obliged to give medical information but any details you do give will be treated with total confidentiality. When making a call please give your name, address and telephone number.

TELEPHONE CALL ROUTING

Our telephone system will direct your call to the appropriate person if you choose the correct option.

Option 1 is for anything to do with making, cancelling or changing an appointment.

Option 2 is for all other queries for example, home visit requests, leaving a message for a GP or wishing to speak to a GP. Please be aware that doctors are not to be disturbed during surgery unless it is for urgent advice.

Option 3 is for anything to the do with your repeat medication.

OUT-OF-HOURS

NHS Direct is available for urgent and routine medical advice 24 hours a day and can be contacted by telephone on 0845 4647 or you can access information on their website at www.nhsdirect.nhs.uk. The local telephone number for NHS Direct is 01234 326516.